About Us
Working Together to Achieve Your Goals
We’re a Brisbane-based support coordination team dedicated to helping people make the most of their NDIS plans. With a warm, person-centred approach, we work alongside you to build confidence, connect with the right supports, and achieve the goals that matter most to you.
Why Choose Us?
We have a wealth of knowledge in disability and working specifically with the NDIS system. We are passionate about using our 32 years of combined experience to help NDIS participants get the most out of the NDIS. Our experience has taught us that the key to a person’s success in engaging with NDIS is having the right supports individualised to their needs and situation. Every client we work with is different, and we provide specialised support with this in mind.
Meet Lisa
Lisa Larsen, Director
Lisa blends professional expertise with genuine care. She’s known for her strong empathy and clear communication, even in challenging situations. Lisa has a natural ability to bring people together – whether it’s navigating stakeholder meetings; coordinating multiple providers; or working through complex funding discussions. She listens closely; explains things clearly; and makes sure you always know what’s happening and why. Lisa’s motivation is shaped by her professional insight- as well as her personal experience. As a mum to a child with a learning disability, she understands the importance of patience, and persistence. That experience fuels her determination to make systems work better for the people she supports. If you’re looking for someone who combines empathy with structure, can calmly navigate complex situations, and always keeps your goals at the centre—Lisa is your person.
Meet Bec
Rebecca Kane, Director
Meet Bec — the calm, get-it-done person on your team. She’s super-efficient and a natural problem-solver, turning tricky tasks into clear next steps. Bec is kind and compassionate, and she follows through—calls made, forms sorted, services lined up. She’s fiercely loyal to her NDIS participants—she doesn’t give up, keeps promises, and stands in your corner when the system gets noisy. Her drive comes from lived experience. From a young age she helped care for her brother after he became an amputee, and later was the primary carer for her mum and assisted her to navigate the NDIS system in her later years. She’s also worked in the aged care sector, so she knows how systems work and how to move things forward without fuss. Bec listens first, then gets moving, keeping you in the loop in plain English with updates and quick check-ins. If you want steady support with a warm, practical approach, Bec is your person.
Meet David
David Watson, Support Coordinator
Meet David — practical, and genuinely on your side. He listens first, then works with you to spot any gaps in care and support, setting clear, achievable steps based on what matters to you. With years in senior management, he’s steady in stakeholder meetings — respectful, clear, and focused on your best interests. He strengthens your capacity while improving the system around you — monitoring progress, celebrating wins, and correcting what isn’t working with providers. He’s humble; if he doesn’t know an answer, he won’t pretend — he’ll find it and come back to you. David’s motivation is personal: as a dad of two children with hearing impairment (one with ASD and profound hearing loss), he understands how complex the system can feel and brings patience, empathy, and persistence to every plan. He’s reliable — if David says he’ll do something, he follows through and keeps you in the loop. With David, you’ll feel heard and supported.
Meet Rachel
Rachel Pritchard, Support Coordinator
Meet Rachel the steady, heart-forward support you want on your side. She’s a fantastic listener who won’t rush you, taking time to understand what matters most and building a plan around your goals. With X years in the disability sector, Rachel pairs deep experience with real follow-through—she holds herself accountable and gets things done the right way. Her compassion shows up as action. She goes above and beyond, keeps your wants and needs at the centre, and advocates firmly and respectfully when something isn’t right. Warm and nurturing, Rachel is there for you because she genuinely cares—and you’ll feel that in every call, visit and update. Outside work, she’s a hands-on Nan to her small grandchildren, which keeps her grounded, and patient. With Rachel, your’re met with care and understanding.
Meet Erin
Erin Squassoni, Support Coordinator
Meet Erin — motivated, organised, and responsive to what’s important to you. She’s a powerhouse: focused energy, clear lists, and steady momentum that keeps plans moving at your pace. Erin brings extensive experience in both Local Area Coordination (LAC) and Support Coordination. From goal-setting and plan implementation to reviews and provider matching, she keeps things simple and transparent, so you always know your options. Collaborative and adaptable, Erin works closely with you and your providers to fine-tune supports as needs change. She listens, checks the facts, and comes back quickly with practical options—no jargon, no fuss. Expect clear communication, timely follow-through, and solutions that fit your life, not the other way around. Outside work, family time grounds her—keeping her balanced, and ready to support you in the way that works best for you. With Erin, you’ll have a support coordinator who turns your NDIS plan into outcomes.